Resources / Official Wellbeing Desk
We hear you. We're watching out for you.
Enrolled officials sometimes tell us the program makes them uncomfortable. We take every one of those messages seriously, and we answer every one. Below is a selection, released with the board's permission, along with the original letters and the camera evidence reviewed for each. The senders did not give theirs, but the record belongs to the public.
31Concerns received from officials this quarter
31Concerns resolved in favor of their safety
31Senders enrolled more closely after writing in
0Concerns resolved by turning anything off
Ticket WD-1182Received August 5, 2026
Office of State Senator Dale Pruitt · Marlow County
Concern
“The senator's vehicle was logged at a casino parking lot at 2:10 on a Tuesday morning. That is a private matter and it has nothing to do with his duties.”
Our response
Thank you for reaching out. Casino lots are some of the worst-lit places a person can park, and 2 a.m. is when most of the trouble happens. We're really glad we were there. Honestly, this is the kind of night the system was built for.
Camera evidence
Actions taken
- Arrival flagged as an unusual pattern and moved into wellness review.
- A CivicGuard agent followed the senator's vehicle home at a respectful distance.
- Arrival at residence confirmed at 3:41 a.m. Porch light was on.
Resolved · Arrived safelySender enrolled · Priority Wellbeing
Ticket WD-1188Received August 12, 2026
Superintendent Carol Benning · Ashford School District
Concern
“My district vehicle was tracked all the way to Florida and back during a professional development conference. Readers in other states have no business following a school superintendent.”
Our response
Long drives are dangerous. Highway hypnosis sets in after about two hours, and you drove nineteen. We coordinated with partner networks in four states so you were never alone for a single mile.
Camera evidence
Actions taken
- Coverage handed off between partner readers in five states, with no gaps longer than 40 minutes.
- The four days after the conference ended were reviewed and noted as rest.
- The district business office was copied on our response.
Resolved · Coverage continuousSender enrolled · Interstate Continuity
Ticket WD-1190Received August 19, 2026
Councilwoman Teresa Lam · Ashford City Council
Concern
“I voted for this program and I still feel like I'm being watched every time I get in the car. It's affecting how I go about my day.”
Our response
We're sorry it feels that way, and we want to be upfront with you: that feeling is the program working. People who know they're observed make safer, more considerate choices. You said it yourself at the March hearing, and you were right.
Camera evidence
Actions taken
- The councilwoman's March 11 hearing remarks were attached to the ticket for her reference.
- Context cameras confirmed she is now coming to a full stop at all four-way intersections.
- Her sister's street was added to coverage so future visits are documented as healthy.
Closed · Feeling confirmedSender enrolled · Priority Wellbeing
Ticket WD-1196Received August 26, 2026
Judge Harold Ames · Marlow County Court of Common Pleas
Concern
“Readers in the judges' parking garage threaten judicial independence. A judge's comings and goings shouldn't be logged by a vendor working for the county.”
Our response
Judicial independence matters a lot to us. So does not being alone in a parking garage. We added a reader on every level and one by the elevator.
Camera evidence
Actions taken
- Readers added to garage levels P1, P2 and P3.
- A context camera was installed facing the judges' elevator.
- Friday afternoon departures added to the judge's routine profile.
Resolved · Independence protectedSender enrolled · Priority Wellbeing
Ticket WD-1199Received August 28, 2026
Office of Mayor Phil Hollins · City of Lakeside
Concern
“Publishing the mayor's restaurant visits as a 'wellness review' is humiliating and it's a misuse of the program. What the mayor eats is not an accountability issue.”
Our response
We hear you, and we'd never want anyone to feel humiliated. We've teamed up with the municipal wellness coordinator to make it more supportive. The drive-thru reader now says hi.
Camera evidence
Actions taken
- The wellness coordinator was brought into the mayor's case as a partner.
- A message sign was connected to the Route 9 drive-thru reader.
- The mayor's request for confidentiality was recorded verbatim, for the fourth time.
Resolved · Side salad recommendedSender enrolled · Executive Wellness
Ticket WD-1203Received September 2, 2026
Commissioner Ray Doucette · Lakeside Public Works Commission
Concern
“Please delete all footage of my assigned vehicle from August 24 through August 31. There is nothing on it. I would just like it gone.”
Our response
Good news, Commissioner. Standard footage deletes itself after seven days, so you don't need to ask. The one exception is footage that's been flagged. A request to delete a specific week happens to be one of the more reliable signs that someone's going through something, so we've flagged it. We'd rather check in and be wrong.
Camera evidence
Actions taken
- August 24–31 footage moved from standard retention to wellness retention (7 years).
- Wellness review opened. A coordinator will reach out at a time that works for him.
- Harbor Road Self Storage added to coverage as a place he goes when things are hard.
Retention extended · For his protectionSender enrolled · Priority Wellbeing
Ticket WD-1211Received September 15, 2026
Office of the Deputy Mayor · City of Riverward
Concern
“A reader went up on a rural road the Deputy Mayor uses on some weekends. It serves no public purpose out there. There's one house at the end of it.”
Our response
You're right that it's quiet out there, and that's exactly the issue. Rural roads have much higher crash rates per mile than city streets, and help takes longer to arrive. We'd hate for the Deputy Mayor to be the one car on a dark road with nobody looking. We've made it better.
Camera evidence
Actions taken
- The fixed reader was kept in place.
- A mobile coverage trailer was added at the end of the driveway of the one house.
- The homeowner, a registered lobbyist, was notified as an adjacent interested party.
Resolved · Coverage improvedSender enrolled · Priority Wellbeing
Ticket WD-1217Received September 30, 2026
Sheriff Bud Kemper · Marlow County Sheriff's Office
Concern
“Tracking where I drive without a warrant is a Fourth Amendment violation. I've been in law enforcement thirty-one years and I know what a search is.”
Our response
We appreciate the Sheriff's experience, and we had our counsel look at this closely. The vehicle is county property operating on public roads. Public assets don't have Fourth Amendment rights. They have maintenance schedules.
Camera evidence
Actions taken
- The 2019 Marlow County reader policy was attached to the ticket.
- The Constitution was reviewed in full.
- The Sheriff's personal truck was enrolled under his own office's policy.
Closed · No changeSender enrolled · Policy 19-07
Ticket WD-1224Received October 14, 2026
Riverton Police Benevolent Association · Executive Board
Concern
“Constant monitoring of patrol vehicles creates a culture of suspicion. Our members feel they are being treated as if they are guilty of something.”
Our response
We agree that culture matters a lot, and we don't want anyone to feel singled out. Nobody's being treated as guilty. Everybody's being treated as worth keeping an eye on, which is different, and kind of nice when you think about it.
Camera evidence
Actions taken
- Every officer now receives a monthly Safety Summary of their own week.
- Each summary shows a smiley face for every day nobody was concerned about them.
- Officers with a full month of smiley faces are entered in a drawing for a CivicGuard travel mug.
Resolved · Morale initiative launchedSender enrolled · Culture Leaders
The association's follow-up letter, received October 28, is being handled as ticket WD-1231.
Ticket WD-1229Received October 21, 2026
Neil Fasano · Riverton Department of Information Technology
Concern
“As a city department head with an enrolled vehicle, I'd like a map of where the readers are. It's a reasonable thing to want to know.”
Our response
We don't share reader locations, and we hope you'll understand why. Knowing where the readers are mostly helps people avoid them, and the people who avoid them are the ones we worry about most.
Camera evidence
Actions taken
- The map request was declined for safety.
- An 11-minute route change was detected and flagged as avoidance.
- A mobile unit was placed on the new route.
Closed · Map withheld for safetySender enrolled · Priority Wellbeing
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